Privacy Policy

This Privacy Policy explains how Mathrix Ltd (“Mathrix”, “we”, “us” or “our”) collects, uses, and protects your personal data when you use our website and services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Mathrix Ltd is the data controller responsible for your personal data. We are registered in United Kingdom under company registration number 16470495. You can contact us at any time at admin@mathrix.co.uk.

2. Information we collect

We may collect and process the following categories of data:

• Account information — such as your name and email address when you register or sign in.
• Usage data — questions you submit, content you upload (e.g. photos of maths problems), and interactions with our tutoring features.
• Payment information — handled securely by our payment provider (Stripe). We do not store full card details on our servers.
• Technical data — such as IP address, browser type, device information, and cookies or similar technologies used to operate the service.

3. How we use your data

We use your personal data to:

• Provide, operate, and improve our tutoring services;
• Create and manage your account;
• Process payments and manage subscriptions;
• Respond to your enquiries and provide customer support;
• Maintain the security and integrity of our service;
• Comply with our legal obligations.

4. Legal bases for processing

We process your data on the basis of performance of a contract (to provide our services to you), our legitimate interests (to operate and improve the service), compliance with legal obligations, and your consent where required.

5. Sharing your data

We do not sell your personal data. We share data only with trusted third-party service providers who help us run our service — for example, hosting providers, our database and authentication provider (Supabase), our payment processor (Stripe), and AI model providers used to generate tutoring responses. These providers are bound to process your data only on our instructions and to keep it secure.

6. Data retention

We retain your personal data only for as long as necessary to provide our services and to meet our legal, accounting, or reporting obligations. You may request deletion of your account and associated data at any time.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data;
• Object to or restrict certain processing;
• Request portability of your data;
• Withdraw consent at any time.

To exercise any of these rights, please contact us at admin@mathrix.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our service is used. You can control cookies through your browser settings.

9. Children’s privacy

Our service is intended for students preparing for GCSE and A-Level examinations. Where users are under the age of 16, we expect a parent, guardian, or school to provide consent and oversee their use of the service.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at admin@mathrix.co.uk.